Terms And Conditions

1. Introduction

These Terms & Conditions govern the use of services provided by Crystal Linen House Laundry. By accessing our website, mobile application, or using our services, you agree to be bound by these Terms & Conditions.
 

2. Services

We provide laundry, dry cleaning, pressing, and garment care services as described on our website and mobile application. Service availability may vary based on location and operational capacity.
 

3. Orders

All orders placed through our platform are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion.
 

4. Pricing & Payments

Prices are displayed on our website or mobile application and may be updated from time to time. Payments must be completed through approved payment methods.

5. Customer Responsibilities

Customers are responsible for:

- Providing accurate contact and address information

- Checking garments for personal items before pickup

- Informing us of any special care instructions
 

6. Liability

Crystal Linen House Laundry takes full responsibility for the professional care and handling of garments entrusted to us throughout the service process.

All garments are cleaned, pressed, and handled with the highest level of care, in accordance with standard care labels and accepted professional laundry practices.

However, Crystal Linen House Laundry shall not be held responsible for:

- Normal wear and tear resulting from regular use

- Fabric defects, weak fibers, or manufacturer-related issues

- Color fading, shrinkage, or damage caused by incorrect, missing, or misleading care labels provided by the manufacturer

Our commitment is to provide the best possible care for every garment, while respecting the natural characteristics and limitations of different fabrics.

7. Cancellations

Order cancellations must be requested before the order is handed over to the driver for pickup.

Once the order has been assigned to or collected by the driver, cancellation will no longer be possible and the service will be considered confirmed.
 

8. Privacy

Personal data is collected and processed in accordance with our Privacy Policy.
 

9. Amendments

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be published on our website or mobile application.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates.
 

11. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Email: support@linenhouse.ae

Dubai, United Arab Emirates